Returns & Refunds Policy

At Twelfth Collection, we specialise in offering high quality pieces. Due to the nature of these products, we operate a strict returns and refunds policy.

Returns & Change of Mind

We do not accept returns or offer refunds for change of mind, incorrect purchases, or if the item arrives in perfect condition as described. Please ensure you are certain of your purchase before placing an order.

Shipping Timeframes

Our estimated delivery timeframe is up to 20 days from the date your order is placed.

We kindly ask that you do not contact us regarding refunds, replacements, or missing deliveries until this 20-day period has passed. Enquiries submitted before the stated delivery timeframe has elapsed may not receive a response, as your order is still considered to be in transit.

Damaged or Faulty Items

If your order arrives damaged or faulty, you must notify us within 24 hours of the recorded delivery date.

To report a damaged or faulty item, please email us with:

• Your order number.
• Clear photographs of the item, including the damage or fault.
• Photographs of the packaging, if applicable.

This information is required so we can investigate the issue with our supplier and arrange an appropriate resolution where applicable.

Claims submitted more than 24 hours after the recorded delivery date may not be eligible for review.

Return Conditions

Where a return has been authorised by us, the item must be returned in its original packaging, including all accessories, documentation, protective materials, and any other items that were included with your order.

Items returned without their original packaging, with missing components, or in a condition different from how they were received may not be eligible for a refund or replacement.

Contact

For all enquiries regarding damaged or faulty items, please contact us at:

Email: twelfthcollection@gmail.com